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SHIPPING & RETURNS

Shipping Policy

 

Do you sell overseas? 

Yes PRO Tumble sells all products Worldwide.

Can I arrange a local pickup? 

Local pickup is not available.

How do I find out delivery cost? 

When you enter the checkout you will be provided with a shipping price for your order as well as options for standard or express shipping. Alternately you can email us and we will find out for you.

How and when do you send? 

We send our products via Australia Post. Most orders are sent within 2-3 business days of placing the order. Simply contact us for expected delivery dates.

What if I need my order urgently? 

Please let us know if you require your order to arrive by a certain date and we will assist where possible.

Tracking your shipment

Once an order is sent customers will receive a shipment confirmation email with a tracking number. It takes approx. 24-48 hours for tracking numbers to update. It is important that you watch the progress of your tracking in case of any delays or issues with the freight company. If there are any problems we recommend that the customer contacts the freight company or notifies us by email immediately.

 

Importation & Taxes

 

Australian Import Taxes... be aware that Australian Customs may require Good and Services Tax (GST) to be paid on arrival of products over AUD$1000 in value. It is the customer's responsibility to pay these charges. If you would like more information please feel free to email us.

New Zealand Import Taxes... NZ customs requires 15% GST to be paid on arrival of products over NZD$400 in value. It is the customer's responsibility to pay these charges. If you would like more information please feel free to email us.

Rest of World Import Requirements... please check your countries import conditions and taxes before purchase. We can assist with some information so feel free to email us.

 

Returns & Exchanges

 

Customers may return most new, unopened items (in "as-new" condition) within 30 days of delivery for an exchange or full refund. Return freight to be paid for by the customer.

If your item is received damaged, defective or incorrect, please email us immediately with supporting photos. PRO Tumble will replace the item or pay the return shipping costs (as required) if the return is a result of our error (you received an incorrect or defective item, etc.). 

When a refund is agreed upon, you should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please email contact @protumble.com with your order number and details about the product you would like to return (including any supporting photos). We will respond quickly with instructions for how to return items from your order.

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